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If you have a question about Sphere or want to know more about the science behind our app, have a look at our FAQs. If you still have questions, we would love to hear from you.

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London
13 Hawley Crescent
c/o Work.Life
London, NW1 8NP, UK

Dubai
Unit 208, Level 1
Gate Avenue – South Zone
DIFC, UAE

United Kingdom Based Company

Frequently Asked Questions

Sphere is built upon decades of global research, into Neurofeedback and gives you access to this treatment for the first time through your smartphone.

For more information please click here:
https://www.mysphereapp.com/neurofeedback/

You can use Sphere anytime not just when you feel anxious or when you find yourself in a stressful situation.

Our technology can work with your triggers so you get most out of our method whenever you need to.

We suggest using Sphere when you are in a quiet and comfortable room, preferably where you can lie down.

Our mobile app, is available on iOS (available in the App Store) and Android (available in Google Play).

Our mobile app, is available on iOS (available in the App Store) and Android (available in Google Play).

Without headphones, you won’t be able to hear the higher and lower ranges of the SPHERE™ frequency, which are significant to the therapeutic impact of the sessions.

By using headphones (wired or Bluetooth), you will be more in sync with our technology and less distracted by background noise. It is best to make sure your phone is set on airplane mode.

We suggest using good quality earphones or headphones to get the best results.

For the actual session you don’t need to be online. We actually suggest using SPHERE™, with your phone in airplane mode, to avoid interruptions and get better results.

In order to start your session, you need an internet connection so that we can better understand your needs.

SPHERE™ is free to download in the App Store and Google Play. To start a session, you can make an in-app purchase using Apple Pay or Google Pay. You can purchase a single session, a session pack or a monthly unlimited subscription.

For more information about our pricing, have a look at www.mysphereapp.com/pricing.

To change your name, date of birth, gender or email take the following steps:

– Go to Account
– Go to Personal Details
– Change the details
– Click Save.

SPHERE™ offers 2 different account types:
– Pay per session
This will give you credits, which can be used to complete a session. You can purchase a single credit or a pack of credits, depending on the number of recommended sessions.

– Unlimited plan
This is a monthly / annual subscription, which offers you unlimited sessions.

To see your account type:
– Go to Account
– Go to Account type
Here you can also change your account type.

We don’t store your credit card details on our database so no one from our team has access to your personal details.

You can set your session reminder/notification/email preference in the SPHERE™ app:
– Go to Account
– Scroll down to the Notifications section

To opt-out or unsubscribe from SPHERE™ email communications, simply click/tap on the “Unsubscribe” link in the footer of any of our email communications (offers, announcements, newsletters and/or tips).

You can remove your account from the SPHERE™ app at anytime. Keep in mind, that you will lose all session credit, if you have any left. We will not be able to restore an account after it has been deleted.

If you still want to continue, :
– Go to Account
– Scroll down to DELETE ACCOUNT
– Confirm if you want to do this

If you have any subscriptions, make sure you remove them manually from iTunes and Google Play.

If you purchased your subscription via iTunes:

Open the Settings app
– Scroll down to “iTunes and App Store”
– Tap Your AppleID Email
– Select “View AppleID” (You may be asked to log in)
– Tap “Subscriptions”
– Select the SPHERE™ subscription
– Tap “Cancel Subscription” to disable it from auto-renewing at the end of the current billing cycle

If you purchased your subscription via Google Play:
– Open the Google Play Store
– Tap Menu (3 small horizontal lines) next to “Google Play”
– Tap Account and then Subscriptions
– Find the subscription you want to cancel
– Tap Cancel

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